Pots & Potions guarantee:
At Pots & Potions, we realise that our products can only be truly appreciated if you can actually see, smell and touch them. It is difficulty to appreciate the quality of our glass and porcelain containers, or to feel how smooth our hand creams are, or to appreciate the fragrance of our lavender bath essence, or rose soap, when all you have to go on is a photograph on a website. Accordingly, if our products disappoint in any way, please return them to us, and we will refund your money or issue a replacement. The choice is up to you. Please see below for more details 

How do I pay for my order?

We accept VISA and MasterCard. Please note we do not see your card details. At the point where you enter the card information, you are using a secure payment gateway. Your payment details are automatically encrypted when you enter them.

Telephone orders:
If you prefer to place your order over the telephone, please call 01753 832750 during office hours. Please have your debit/credit card ready. Due to administration constraints, we ask that wherever possible customers order on-line. This ensures there are no errors with the details provided.

What is your returns policy?
If you are not entirely happy with your purchase from Pots & Potions, just return it to us at the address below within 21 days of the invoice date. Items must be returned unused and in the original packaging. Important - please tell us first, so that we know that it is coming. Call 01753 832750, or email malcolm@potsandpotions.com.

Please return to:

Pots & Potions Ltd
Manor Farm
Common Road
Eton Wick
Windsor
SL4 6QY

On receipt of the item(s), we will refund your money, or send a replacement if you have asked us to do so.